Luma™, your advanced conversational AI business concierge.
Luma™ brings natural conversation to the authenticated Optimum Portal. She guides onboarding, remembers the merchant's saved preferred name, reviews and summarizes orders on demand, answers everyday Optimum Wallet and business questions, and offers practical growth guidance. Black merchants may separately opt in to privacy-minimized pending-order reminders by email.
Guided onboarding
Luma™ walks the merchant through pairing, the four-to-eight digit Portal PIN, wallet configuration, and Black payment-notification inbox connection in the correct order.
Business help that remembers
She greets the merchant by the saved preferred name, explains pending work, summarizes order activity, and stays available throughout the authorized Portal session without a scrolling public chat history.
Voice-assisted confirmation
Luma™ repeats the order number and requested action, then carries the merchant's explicit voice confirmation into protected approval. Conversational intelligence does not invent payment verdicts or move money.
INTRODUCTION I'm Luma, the Optimum Wallet Concierge. I'm here to make every step feel clear, natural, and effortless.
Interactive Preview · Sample Data · No Live Connection
Included with Optimum Pro™ and Optimum Black™. Both tiers can request an on-demand, read-only summary of orders waiting for review. Black adds account-aware read-only insights and an optional email reminder that is off until the merchant expressly enables it. Eligible payment options are shown only at secure activation checkout. The option, approval, and terms shown there control.